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This applies to the following Lync Online clients that exclusively rely on EWS for lookups: Lync Mobile, Lync for Mac OSX, and Lync presence when integrated into OWA.
The only Lync client that can search and find external contacts is the Lync client for Windows when installed on a computer with Outlook configured for cached mode, with a local copy of the Offline Address Book.
whether you want to: For this blog post, we’re going to select Exclude all users who have a value for this AD attribute.
In the field next to this, we’re going to type the name of the AD attribute (comment) that we specified above.
This is significant because according to my test results, search lookups in Lync Online appear to only query the UCS, and the UCS does not include information from the Global Address List (GAL) according to this MSFT article.
Therefore, when Lync Online is formatting its EWS query, it appears to exclude external contacts and only include licensed Lync Online users.
Say if you have a strict communications policy that the CEO shouldn’t be directly contactable, you could hide them from appearing in the address book.Changes will take affect next time the Address Book processes do their thing (by default, this happens at am each night).Now, whenever the Lync User Replicator process sees a user with a value for the attribute you specified, it will exclude it from the Address Book and that user will not appear when you search for them in the Lync client.[Update] As per the comments/answers I forgot to mention that the common fault with the Update for Communicator has been fixed company wide. I have been informed that this was not an issue with the machine at all.
and Lynch and Outlook have also been reinstalled in an attempt to fix this, to no avail. the user was adding contacts to the wrong "Contacts" folder in outlook...
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