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Without the MSA service running, the global device ID will not be generated and sent by the client and the search for feature updates never completes successfully.
In order to solve this issue, we need to reset the MSA service to the default Start Type of manual.
The Settings UI is talking to the Update Orchestrator service which in turn is talking to Windows Update service.
If these services stop unexpectedly then you might see this behavior.
If you are missing a prerequisite update, you may encounter this error message.
The DCAT Flighting service (Service Id: 855E8A7C-ECB4-4CA3-B045-1DFA50104289) relies on the Microsoft Account Sign In Assistant (MSA) to get the Global Device ID for the device.Verify that the package that you're trying to install matches the Windows version that you are using.The Windows version information can be found in the "Applies To" section of the article for each update.In such cases, do the following: On computers running Windows 10 1709 or higher configured to update from Windows Update (usually WUf B scenario) servicing and definition updates are being installed successfully, but feature updates are never offered.
Checking the Windows reveals the following error: YYYY/MM/DD HH:mm:ss: SSS PID TID Agent * START * Finding updates Caller Id = Update;taskhostw Id = 25 YYYY/MM/DD HH:mm:ss: SSS PID TID Agent Online = Yes; Interactive = No; Allow Cached Results = No; Ignore download priority = No YYYY/MM/DD HH:mm:ss: SSS PID TID Agent Service ID = Third party service YYYY/MM/DD HH:mm:ss: SSS PID TID Agent Search Scope = YYYY/MM/DD HH:mm:ss: SSS PID TID Agent Caller SID for Applicability: S-1-12-1-2933642503-1247987907-1399130510-4207851353 YYYY/MM/DD HH:mm:ss: SSS PID TID Misc Got 855E8A7C-ECB4-4CA3-B045-1DFA50104289 redir Client/Server URL: https://fe3.microsoft.com/Client Web Service/client.asmx"" YYYY/MM/DD HH:mm:ss: SSS PID TID Misc Token Requested with 0 category IDs.
For example, an x86-based update cannot be installed on x64-based installations of Windows.