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If you plan on canceling your 6-month contract after three months or don't use all 750 of your Zoosk Coins, don't expect a refund on those.
Zoosk's Help Center further clarifies by stating, "Zoosk maintains a policy that all purchases are non-refundable, including Zoosk coins and partially used subscriptions." Also, any pending payments will become immediately due at the time of cancelation.
Zoosk customers should be happy to see they're only paying for a subscription plan.
Although Zoosk does ask if members would like to add Premium Messaging to their plan for an additional .99 per month, but, that's an optional feature.
Additionally, there are a few features on Zoosk that require both free members and paid subscribers to purchase Zoosk coins.
They do this by making it nearly impossible to communicate with other members unless you get a paid subscription plan.In that same time, only 18 complaints have not been able to be satisfactorily resolved.As a comparison, Plenty Of Fish currently has a big fat D from the BBB for failure to respond to most of the complaints they've received.Before signing up read Zoosk's Terms and Conditions to learn more about their cancellation rights.
Another complaint that resurfaces again and again against Zoosk is that of recurring billing.Zoosk's three-month subscription, for example, is about more per month than Match's.